Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 10-20business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 5 and 10 days to arrive at their destination but can take longer from time to time. If your order is to
To return your product, you should email us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please do note that shipping is insured and can take 7-21 days worldwide. However, you may receive your items earlier. Tracking Numbers will ALWAYS be sent so you can track it every step of the way!
- Brazil or Russia, it will take about 30 days to arrive at their destination but can take longer from time to time.
- If you got a Free Shipping Deal, The Free shipping only applies to you receiving the product from Èlle’s e-Store (È Store or Leli-NY) If you decide you want to return your item for a reason other than damaged or wrong item delivered, you will be responsible to pay for shipping.
If you have questions about the policy, please contact us at firstname.lastname@example.org